Frequent questions

Please read the FAQ before sending your message in case you find the solution to your query.

How much are the shipping costs?

Shipping costs are free for shipments over € 300 for Spain. For lower priced items, and other countries the shipping costs will be automatically calculated once the payment process has begun. You can ask us letting us know the shipping address.

What payment methods can I use?

You can pay by bank transfer or with your Paypal account (charged to your balance, card or bank account).

How long will it take to receive my order?

Once we have confirmed the payment we will initiate the process for your order (less than one working day) and later we will send the product during next working day, the shipping time is 72h (working hours) to destinations in Spain. For Islands, autonomous cities and other destinations please contact us before. If you need an urgent shipment, please also contact us before placing your order.

How secure is the order? Is my data protected?

All navigation on Winboardskate.es goes through a secure channel (SSL). The payment by card is made by Paypal, outside our website, and has all the security and reimbursement measures guaranteed by Paypal. We use the security measures required by current EU legislation for data protection.

What happens after placing my order?

You will receive an automatic email confirming your order. Also when you make the payment. Later we will contact you.

What warranty do the products carry?

Electronic products have a two-year guarantee for manufacturing defects. The warranty does not cover damages for use.

Contactar

You can fill in the following form, call us at +34 910 05 97 97 or send us an email.